Sub-processors
To help WordCrafter deliver the Subscription Service, we engage Sub-Processors to assist with our data processing activities. The following table lists our current Sub-Processors and the purpose for engaging them:
| # | Service | Company name | Country of processing | Service provided |
|---|---|---|---|---|
| 1 | Google Cloud Platform | Google LLC | USA | Cloud hosting & storage (primary and backup) |
| 2 | Google Workspace (Calendar & Meet) | Google LLC | USA | Demo & onboarding call scheduling and video conferencing |
| 3 | Stripe | Stripe Inc. | USA | Payment processing |
| 4 | SendGrid | Twilio Inc. | USA | Email delivery |
| 5 | Slack | Slack Technologies Limited | USA | Internal team notifications about accounts, bookings, billing, research activity, deck views, and support messages and notes (for example names, email addresses, company and booking details, plan and payment events, research keywords and short message snippets) |
| 6 | Segment | Twilio Inc. | USA | Product analytics pipeline |
| 7 | Google Analytics | Google LLC | USA | Analytics |
| 8 | FullStory | FullStory, Inc. | USA | Session replay & UX analytics |
| 9 | Sentry | Functional Software, Inc. | USA | Error monitoring & diagnostics |
| 10 | Zoom | Zoom Video Communications Inc. | USA | Video conferencing |
| 11 | Otter.ai | Otter.ai, Inc. | USA | AI-powered transcription & summarization |
| 12 | Notion | Notion Labs Inc. | USA | Document management |
| 13 | OpenAI | OpenAI Inc. | USA | AI model inference |
| 14 | Anthropic | Anthropic PBC | USA | AI model inference |
| 15 | Gemini | Google LLC | USA | AI model inference |
| 16 | DeepSeek | Hangzhou DeepSeek Artificial Intelligence Co., Ltd. | China | AI model inference |
| 17 | Rewardful | Rewardful Inc. | Canada | Affiliate management for our Champions program |
Change log: October 12, 2026: removed HubSpot. We no longer send any data to HubSpot; the remaining HubSpot data will be deleted when our account closes on November 8, 2026.
October 11, 2026: added Slack. We already used Slack for internal team notifications; this update corrects its omission from this list.
Sub-processor Change Notice & Objection Process
15-Day Advance Notice:WordCrafter will provide at least fifteen (15) calendar days’ advance written notice before engaging any new Sub-processor or making material changes to existing Sub-processor arrangements that may affect the processing of Company Personal Data.
Notification Method: Notice will be provided via:
- Email to the primary account holder’s registered email address
- Updates to this Sub-processors page with change-log timestamps
Objection Rights: If you object to the engagement of a new Sub-processor or changes to existing arrangements, you may:
- Submit a written objection to feco@wordcrafter.ai within 15 calendar days of receiving notice
- Specify the grounds for your objection (e.g., data security concerns, jurisdictional issues, compliance conflicts)
- Request alternative arrangements where technically feasible
Objection Resolution: Upon receiving a valid objection, WordCrafter will:
- Acknowledge receipt within 3 business days
- Work in good faith to address legitimate concerns or provide alternative solutions
- If no mutually acceptable resolution can be reached within 15 days, either party may terminate the affected service(s) with 15 days’ written notice without penalty
Emergency Sub-processors: In exceptional circumstances requiring immediate Sub-processor engagement for security, legal compliance, or service continuity, WordCrafter may engage Sub-processors with shorter notice periods but will provide notification as soon as reasonably practicable and retroactively follow the standard objection process.
This process complies with Section 5 of our DPA and Clause 9 of the EU Standard Contractual Clauses, ensuring your rights as a data controller are protected while enabling us to maintain and improve our services.