Sub-processors
To help WordCrafter deliver the Subscription Service, we engage Sub-Processors to assist with our data processing activities. The following table lists our current Sub-Processors and the purpose for engaging them:
| # | Service | Company name | Country of processing | Service provided |
|---|---|---|---|---|
| 1 | Google Cloud Platform | Google LLC | USA | Cloud hosting & storage (primary and backup) |
| 2 | Google Workspace (Calendar & Meet) | Google LLC | USA | Demo & onboarding call scheduling and video conferencing |
| 3 | HubSpot | HubSpot Inc. | USA | CRM & marketing automation |
| 4 | Stripe | Stripe Inc. | USA | Payment processing |
| 5 | SendGrid | Twilio Inc. | USA | Email delivery |
| 6 | Segment | Twilio Inc. | USA | Product analytics pipeline |
| 7 | Google Analytics | Google LLC | USA | Analytics |
| 8 | FullStory | FullStory, Inc. | USA | Session replay & UX analytics |
| 9 | Sentry | Functional Software, Inc. | USA | Error monitoring & diagnostics |
| 10 | Zoom | Zoom Video Communications Inc. | USA | Video conferencing |
| 11 | Otter.ai | Otter.ai, Inc. | USA | AI-powered transcription & summarization |
| 12 | Notion | Notion Labs Inc. | USA | Document management |
| 13 | OpenAI | OpenAI Inc. | USA | AI model inference |
| 14 | Anthropic | Anthropic PBC | USA | AI model inference |
| 15 | Gemini | Google LLC | USA | AI model inference |
| 16 | DeepSeek | Hangzhou DeepSeek Artificial Intelligence Co., Ltd. | China | AI model inference |
| 17 | Rewardful | Rewardful Inc. | Canada | Affiliate management for our Champions program |
Sub-processor Change Notice & Objection Process
15-Day Advance Notice:WordCrafter will provide at least fifteen (15) calendar days’ advance written notice before engaging any new Sub-processor or making material changes to existing Sub-processor arrangements that may affect the processing of Company Personal Data.
Notification Method: Notice will be provided via:
- Email to the primary account holder’s registered email address
- Updates to this Sub-processors page with change-log timestamps
Objection Rights: If you object to the engagement of a new Sub-processor or changes to existing arrangements, you may:
- Submit a written objection to feco@wordcrafter.ai within 15 calendar days of receiving notice
- Specify the grounds for your objection (e.g., data security concerns, jurisdictional issues, compliance conflicts)
- Request alternative arrangements where technically feasible
Objection Resolution: Upon receiving a valid objection, WordCrafter will:
- Acknowledge receipt within 3 business days
- Work in good faith to address legitimate concerns or provide alternative solutions
- If no mutually acceptable resolution can be reached within 15 days, either party may terminate the affected service(s) with 15 days’ written notice without penalty
Emergency Sub-processors: In exceptional circumstances requiring immediate Sub-processor engagement for security, legal compliance, or service continuity, WordCrafter may engage Sub-processors with shorter notice periods but will provide notification as soon as reasonably practicable and retroactively follow the standard objection process.
This process complies with Section 5 of our DPA and Clause 9 of the EU Standard Contractual Clauses, ensuring your rights as a data controller are protected while enabling us to maintain and improve our services.