Calls are with Federico, WordCrafter's founder, over Google Meet. You book them from the Support & Onboarding tab in your account.
Two kinds of call
The onboarding call: a free, personalized 45-minute session to set you up, booked as the last step of signing up. See Customer onboarding.
Success calls: 15, 30 or 45 minutes, whenever you want them, to tune your setup, review what you are publishing and plan what is next.
The tab shows the one that applies to you. Once you have had your onboarding call, it offers success calls.
Book a success call
Open Support & Onboarding in your account.
Under Success calls, choose a Call length: 15 min, 30 min or 45 min.
Pick a day and a time. Times are shown in your time zone.
Check your name and work email, and add What would you like to cover? if you like. An agenda helps us prepare.
Click Book my call.
A Google Meet link is sent to you by email when the booking is confirmed. If someone takes the time you picked first, you are asked to choose another.
Join, reschedule or cancel
While a call is coming up, the tab shows Your call with everything about it:
Join the Google Meet at the time of the call.
Reschedule by picking a new time, then Confirm new time.
Cancel the call.
The link in your confirmation email lets you do the same without signing in.