Customer Support & Onboarding
How to reach us, book a call, and get set up.
Getting help
Every way to get help with WordCrafter, from chat and email to calls and this help center, what to expect for a reply, and what to include when you report a problem.
2 min readCustomer onboarding
Every WordCrafter plan includes a free, personalized 45-minute onboarding call with the founder. What it covers, how it is booked during sign-up, and how to reschedule or cancel it.
2 min readCustomer support
What support comes with every WordCrafter plan, who answers, the channels to use, reply times, and what happens when we are away.
2 min readBooking a call
How to book, join, reschedule or cancel a call with WordCrafter, the difference between the onboarding call and success calls, and how to choose a 15, 30 or 45-minute call.
2 min readTaking the tours again
How to replay any of WordCrafter's guided tours from the page it belongs to, and what each one covers.
4 min read